SITA Corp - Package-Based Services for Integration

Choose the Perfect Package for Your Business

Our flexible packages are built to deliver maximum value at an affordable price, with the added benefit of a Help desk and Ticketing system to ensure you're always supported.

BASIC

🔹 Standard Integrations ( Using the system delivered APIs)
🔹 Data exchange between two systems (e.g., ERP and a third-party application).
🔹 Standard APIs or interfaces: The integration leverages out-of-the-box features like web services, standard outbound/inbound interfaces, or flat-file data exchange.
🔹 Minimal business logic: The integration may simply transfer data without significant transformation or complex validation.
🔹 Low customization: Uses standard Applications modules and functionality.
🔹 Limited error handling: Basic error detection and handling mechanisms, such as logging.
🔹 8X5 EST support
🔹 Resources available: Developer and Tester

MOST POPULAR

STANDARD

🔹 Custom Integrations
🔹 Multiple systems involved: Integration may span core ERP and multiple external systems or applications.
🔹 Data transformation and mapping: Data may need to be transformed (e.g., converting formats, applying rules) before it is sent or received.
🔹 Moderate customization: Custom business logic might be required to meet specific requirements, such as custom validation or enrichment.
🔹 More advanced error handling: The integration will have more robust error detection, recovery mechanisms, and alerts.
🔹 8X5 EST Support
🔹 Resources available: Developers, Testers, and Functional Consultants

ADVANCED

🔹 Comprehensive Integrations covering the entire ERP.
🔹 Multiple systems and stakeholders: The integration may involve a combination of core ERP, other enterprise applications (e.g., CRM, HCM, PLM), and external systems.
🔹 Real-time data exchange: Often requires near real-time or bi-directional communication, with high volumes of data flowing between systems.
🔹 Complex business logic and workflows: The integration may involve intricate logic, multi-step processes, or sophisticated rules for data manipulation or validation.
🔹 Custom-developed components: Heavy reliance on custom code (e.g., custom APIs, middleware, or scripts) to ensure seamless data flow between systems.
🔹 Advanced error handling and monitoring: Enterprise-level monitoring and alerting systems for critical integrations. Recovery and retry mechanisms are often designed to handle failures at scale.
🔹 12X5 EST support
🔹 Resources available: Developers, Testers, Analysts, Functional Consultants, Security Consultants, and a Dedicated delivery manager

Compare Features across plans

Feature	Basic	Standard	Advanced
Integration of ERP applications	Technical	Technical and Functional	Entire ERP application
Standard Integrations
Custom Integrations	❌
Medium Complex Integrations covering multiple (3 to 4) systems	❌
Advanced Error Handling and Customization	❌
Highly complex Integrations involving advanced error handling and monitoring	❌	❌
Recovery and retry mechanisms designed to handle failures at scale.	❌	❌

Feature	Basic	Standard	Advanced
Support Hours	8 X 5	8 X 5	12 X 5
Dedicated Support Manager	❌	❌
Help Desk & Ticketing System
Monthly Status Reports	❌
Quarterly Business Reviews	❌	❌
* 24X7 Support Service also available